NBOP National Board of Operations Professionals

Job task analysis · Round 1 · Open

What does operations work actually involve?

The eight domains in the draft standard are currently unweighted, because weighting them from opinion would make the credential an opinion. This survey is how they get weighted instead.

A job task analysis is the instrument certification bodies use to establish what a role genuinely requires. Practitioners rate each task on how critical it is to their own work and on how often they actually do it. Those paired ratings determine how much of the standard, and how much of the eventual assessment, each domain gets.

It takes about twenty minutes, because each task is rated twice. Every response is published in aggregate, including the ones that contradict the draft. If a domain turns out not to matter, that finding gets published too.

On the two scales: criticality alone produces unusable data, because most people rate most of their own work as critical. Pairing it with frequency measured against fixed intervals is what makes the ratings separable, and it is the method used by the practice analyses behind established credentials. The extra eight minutes is the difference between a weighting we can defend and one we cannot.

Who should answer. People who currently hold operational responsibility, or have held it. If operations is something you buy rather than do, the qualification check will route you better.

About your work

Which best describes your role?
Years holding operational responsibility
Size of the organisation, by headcount
Sector

Rating the tasks

Rate each task twice, both times against your own role. Not how important it is in general, and not how well it is currently done.

How critical: what happens if this is done badly
  1. Not part of my role
  2. Minor part of my role
  3. Moderately important
  4. Very important
  5. Critical, failure here causes serious harm
How often: how much of the time it actually takes
  1. Never
  2. A few times a year
  3. About monthly
  4. About weekly
  5. Daily or near daily

Mark criticality 0 and the frequency is filled in for you.

0 of 48 ratings complete

Where the time goes

Roughly what share of your operational time goes to each domain? Approximate is fine. It does not need to total exactly one hundred.

Running total: 0%

What is missing

Staying involved

Would you consider serving on the standards committee?

Optional. Used only to send the results and, if you said yes above, to discuss the committee.

What happens to your answers. Ratings are aggregated to weight the standard and published as summary statistics. Individual responses are never published or shared, and are not disclosed to employers or third parties. Do not name your employer anywhere in the free-text fields.